We had called ahead to get reservations. Even though we got lost and arrived THIRTY MINUTES LATE on a FRIDAY NIGHT, I just told the hostess and we bypassed the 45-minute wait outside to a cozy upstairs table. Our waiter, Norman, was wonderful; he recommended the shrimp-filled tostones. My fiance absolutely loved them; I'd recommend them to anybody going there. We both ended up ordering steaks. We checked the bill and everything was fine; the tip was NOT included in our bill, I don't know what that woman was talking about. We did, however, leave him a $20 tip because he did an excellent job. The manager personally came over to our table to see how everything was. Also, my fiance doesn't speak English all that well, and I was worried he might feel uncomfortable, but the waiter spoke to us in Spanish, so we had no problems. All in all, that was probably the best dining experience I've had in a looooong time. Now, if I could just get the recipe for those tost!

The food tastes like microwave meals and the service wasn't good. I would not recommend this to visitors to the Disney area. For the price, try someplace else in the area. for Cuban food, it was bland.

The bartender was nice however the services and food were very poor. We thought we had ordered the appetizer sample platter and when only two of the dished that were suppose to be on it came and we questioned the waiter about it and suggested to him that he change the order to the sampler by bringing us the rest of what was on it, he had to consult the manager who said no. I called the manager over and asked him why when we had received only half of what we wanted and only wanted to add the rest. The manager complied, stating that the waiter had explained it to him differently. We couldn't understand this as my friend who had explained what we wanted had done so in his own native hispanic language! The food was flavorless and I could have cooked it better myself at home and I'm not even cuban. We spent too much money what was an unacceptable meal. The shrimp tostones are made with tiny salad shrimp and aren't even spiced properly! I've had better yuca con mojo from a cheap little hispanic store with a hot food counter at the back of it. If Gloria Estefan has ever eaten here and liked the food, she should be committed.

I hope that somebody close to Gloria, stops by her Bongo restaurant unannounced to check the food serve there. This is the second and last time we have eaten there. We are never coming back. Nor recommend anyone there. On the contrary. The food was aweful. I am still repeating it and my husband too. Those tostones rellenos with shrimp were bad. The stuffed potatoes were bad. The pork tenderloin was hard to chew and dry. I hope my 80 year old dad does not get sick. Never going back there again. Sorry. Gloria but your restaurant I we will never visit again. The food was cold. Even the expresso coffee. That is it...!!!
I would like to get my money back. 

I was dining with three other friends. One on my friends is Spanish and I thought he would love this place. We sat down for lunch. They seated us outside. That was ok it was a nice breezy day. We ordered sandwiches, soups, salad and chicken for lunch. Our waitress was terrible. She barely came over to check on us. We had to go looking for her for more drinks.  

The food was not all that impressive. If you want good Cuban food. He to Tampa FLl, to Ybor City. You will have the most amazing Cuban food of your life. We finally tracked down our waitress once again for our bill. Let me just tell you it was just us and one other table in the whole restaurant.  

I went inside to use the restroom and the building was empty except for employees. We paid our bill which was 80.00 for four people and each person order one item, and no alcohol drinks were purchased. So we paid our very high bill and left. Then we realized later in the day that the tip was already included on our bill. We were very upset that it was not on the menu that our tip is included in the bill and the waitress of course did not tell us that either. Think twice if you want to dine here. 

Poor service, poor food prep and presentation. A great idea poorly executed. Gloria needs to visit this place. Her name won't carry it for long. A Planet Hollywood waiting to happen and it won't be long. Very disappointing in all respects.

The children's menu consisted of 2 chicken dishes and 1 steak entree.  My children both choose the flank steak (something new for them) and thought it was fantastic!  Now they want me to start cooking like that.  

I suggest that you dine here early!  We arrived around 4:00 on a Saturday afternoon, and were seated right away.  As we passed by the restaurant again around 8:00, we noticed about 30-40 people standing in a line outside the restaurant, waiting to get in.